To help us respond as quickly and accurately as possible, we recommend including a bit of context when submitting your inquiry:

• If you are a member, please include your Local number, if available

• For training-related questions, let us know your trade and province so we can connect you with the appropriate coordinator

• For workplace or representation concerns, please avoid sharing sensitive or personal details through the form — a Representative will follow up with you privately to discuss the specifics

 

Providing this information up front helps ensure your message is directed to the right team and allows us to support you more efficiently.

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Our Response Time

We do our best to respond to all inquiries within 24-48 business hours. Response times may vary during high-volume periods, but rest assured - we will get back to you as soon as possible.

 

When to Contact Your Local Instead

Some questions are best handled directly by your Local Union. If your inquiry involves jobsite issues, representation needs, grievances, dispatch, or any matter specific to your workplace or region, your Local is the fastest and most knowledgeable point of contact. Your Local team is equipped to assist you with day-to-day concerns and provide support tailored to your area. Alternatively this requests can be sent direct to Servicing@dc17.ca

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Urgent or Emergency Concerns

If you are experiencing an urgent workplace health or safety issue, please contact your Local Representative right away so the matter can be addressed promptly - Representative information is posted on the bulletin boards of our signatory jobsites.

For any situation that poses immediate danger or requires emergency services, call 911 before contacting the Union. Your safety is our priority, and taking quick action ensures you receive the support you need.

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Confidentiality

All messages submitted through this page are kept confidential and are reviewed only by authorized DC17 staff. If your inquiry involves workplace or representation concerns, a Representative will follow up directly to discuss details privately.

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Accessibility & Communication Support

DC17 is committed to ensuring every member and visitor can connect with us comfortably and without barriers. If you require accommodations, alternate formats, or another method of communication, please let us know. Our team will be happy to support you in whatever way works best for your needs.